10
Website Chatbot & Human Handoff
Website conversations with human escalation.
- Hold website conversations
- Answer from your knowledge base
- Escalate to a person through human handoff
AI Customer Support / RAG Helpdesk
Answers grounded in business information.
Book a Consultation
Service 02
What this service does
A helpdesk that answers customer questions from your own information — policies, FAQs, manuals and pricing — rather than from generic knowledge. It uses the shared RAG layer, so answers stay tied to what your business actually says.
Part of:AI & RAGCommunication
Key capabilities
- Answer questions from your own documents
- Use policies, FAQs, manuals and pricing as context
- Escalate to a person when a question needs one
- Share one knowledge layer with your other services
How it works
Every service follows the same pattern: understanding, decision, action — with a person stepping in when required.
- Step 1
Understand
The customer's question and intent are interpreted.
- Step 2
Retrieve
Relevant business information is found through vector search.
- Step 3
Answer
The response is written from your information, or handed to a person.
Configured around your business
This service starts from a reusable template. It is then fitted to your business information, brand identity, communication style, systems and human escalation rules — so it feels specific to you while running on the same uFirst.Ai foundation.
Works well with
Services that share a category with this one and are designed to work alongside it.
01
AI Receptionist & Lead Intake
Initial enquiries, lead information and routing.
- Respond to initial enquiries
- Capture lead information
- Route enquiries to the right person or workflow
03
Social Media DM & Comment Agent
Questions, opportunities and escalation.
- Respond to questions in direct messages and comments
- Recognise opportunities in social conversations
- Escalate to your team where a person should step in