02
AI Customer Support / RAG Helpdesk
Answers grounded in business information.
- Answer questions from your own documents
- Use policies, FAQs, manuals and pricing as context
- Escalate to a person when a question needs one
Website Chatbot & Human Handoff
Website conversations with human escalation.
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Service 10
What this service does
A chatbot for your website that answers from your business knowledge and hands the conversation to a person when it should. Visitors get quick answers; your team steps in where it matters.
Part of:AI & RAGCommunication
Key capabilities
- Hold website conversations
- Answer from your knowledge base
- Escalate to a person through human handoff
- Capture visitor details where appropriate
How it works
Every service follows the same pattern: understanding, decision, action — with a person stepping in when required.
- Step 1
Welcome
Visitors start a conversation on your website.
- Step 2
Answer
Responses draw on your business information.
- Step 3
Hand off
A person takes over when the conversation calls for it.
Configured around your business
This service starts from a reusable template. It is then fitted to your business information, brand identity, communication style, systems and human escalation rules — so it feels specific to you while running on the same uFirst.Ai foundation.
Works well with
Services that share a category with this one and are designed to work alongside it.
01
AI Receptionist & Lead Intake
Initial enquiries, lead information and routing.
- Respond to initial enquiries
- Capture lead information
- Route enquiries to the right person or workflow
03
Social Media DM & Comment Agent
Questions, opportunities and escalation.
- Respond to questions in direct messages and comments
- Recognise opportunities in social conversations
- Escalate to your team where a person should step in