02
AI Customer Support / RAG Helpdesk
Answers grounded in business information.
- Answer questions from your own documents
- Use policies, FAQs, manuals and pricing as context
- Escalate to a person when a question needs one
Knowledge Base / RAG Agent
Organized knowledge accessible to AI systems.
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Service 05
What this service does
Your business information — PDFs, policies, manuals, FAQs and pricing — processed into an organized knowledge base that AI systems can search. It is the foundation the support helpdesk and website chatbot draw on.
Part of:AI & RAG
Key capabilities
- Process PDFs, policies, manuals, FAQs and pricing
- Organize them into a searchable knowledge base
- Retrieve the relevant context through vector search
- Configure knowledge once and reuse it across services
How it works
Every service follows the same pattern: understanding, decision, action — with a person stepping in when required.
- Step 1
Collect
Your source documents are gathered.
- Step 2
Process
Documents are structured and prepared for retrieval.
- Step 3
Retrieve
AI systems find the relevant context when they need it.
Configured around your business
This service starts from a reusable template. It is then fitted to your business information, brand identity, communication style, systems and human escalation rules — so it feels specific to you while running on the same uFirst.Ai foundation.
Works well with
Services that share a category with this one and are designed to work alongside it.
10
Website Chatbot & Human Handoff
Website conversations with human escalation.
- Hold website conversations
- Answer from your knowledge base
- Escalate to a person through human handoff